Welcome to Your Bridge Person,

Pre-scale CS strategy and infrastructure design

Building onboarding, adoption, and retention systems that stop overwhelm, protect MRR, and make scaling possible.

Keeping clients cost 7times less than acquiring them.

But this doesn't happen by magic.

You need a set of tools, good practices & data.

Secure your MRR before trying to scale.

You need some solid foundations to grow your business and Customer Success can help you with that.
Your onboarding can facilitate (or not) your adoption and activation, and from this, impact your MRR.

We can work together to help you build your Saas on solid ground, so you can sell better now and experience massive growth later without breaking everything, losing clients or burning out.

Data to really see what is happening and take better decisions

Post-Sales commercial strategy

Customer feedbacks collected and used for Product, Marketing and Sales improvement

Tools and automation for a better client (and founder) experience

Customer Success best practices for long term revenue cycles

Hello, I'm Pascale,

With a playful, yet rigorous and data-driven approach, I help early-stage SaaS founders build the foundations for scalable, commercially efficient Customer Success.

Available in Lille, Paris and remotely.

It's never too early to start adopting a CS mindset.

When you start with the end in mind, you accelerate your growth.
You take decision from data instead of gut (or pride).

Too many Saas fail.
45 % fail the first 5 years.

My mission is to prevent yours from being part of these 45%.

When we work together, you have someone to help you see your blind spots, make sure you have the data to take the best decisions, keep an eye on your burn rate, and make sure you keep your clients, so dearly acquired for longer.

I've been doing Customer Success before I even knew it was Customer Success.
The last 7 years, I have helped Saas companies and paid communities use their CRM better, build better onboarding, lean on their customer feedback to adapt their offers and products.

I have designed CRM so that Sales and Post-Sales processes would run more efficiently.

You can have this, even if you think you can't have a full time CSM yet.

Curious about working together ?

Looking for long-term results or a quick win ?

I have different ways to help, depending what you are after and the kind of problems you have, at different price points.

There's really no reason to face your Customer Success problems alone..

>> Discover how we can work together